Return, Refund & Cancellation Policy тАУ Mahakal Nutrition

Last Updated: 29 September 2026

At Mahakal Nutrition, we want you to have a smooth and satisfactory shopping experience. This policy explains how returns, refunds, replacements and order cancellations are handled when you purchase products from https://mahakalnutrition.com.

Please read this policy carefully before placing an order.

1. Return Policy Overview

Due to the nature of Ayurvedic, wellness and personal care products, we follow specific return conditions to maintain product quality, safety and hygiene.

Returns or replacements may be accepted in the following situations:

  • You receive a damaged or defective product.

  • You receive a wrong product or an incorrect quantity.

  • The product is missing from your order.

  • The product received is significantly different from its description on our website.

  • Your order is delivered late, where a return or refund is applicable under our policy or applicable law.

For other reasons, such as a change of mind or ordering the wrong product, returns may not be accepted, particularly for opened or used products.

Nothing in this policy limits any consumer rights available under applicable law.

2. Return Eligibility

To request a return or replacement, please ensure that:

  • You have proof of purchase, such as an order number or invoice.

  • You contact us as soon as possible after receiving the product.

  • The product and its packaging are available for inspection, where applicable.

  • You provide clear photographs or videos if the product is damaged, defective or incorrect.

For products that are eligible for a change-of-mind return, the product must be unused, unopened, sealed and in its original packaging. Such returns are subject to approval and the applicable product-specific conditions.

3. Non-Returnable Products

For hygiene, safety and product-quality reasons, we generally do not accept returns of:

  • Opened or used Ayurvedic, herbal, health and wellness products.

  • Products with broken or tampered safety seals.

  • Products that have been damaged due to improper storage or handling after delivery.

  • Products that are expired due to the customer’s delay in using or reporting them.

  • Products purchased under a final-sale condition, where this was clearly disclosed before purchase and the return restriction is permitted by applicable law.

However, these exclusions do not remove your rights if a product is defective, damaged, incorrect, spurious or otherwise eligible for a remedy under applicable law.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Your name and contact details.

  • A brief description of the issue.

  • Clear photographs or an unboxing video, if available.

Our team will review your request and may ask for additional information or arrange an inspection.

Depending on the situation and applicable law, we may offer a replacement, refund or another suitable resolution.

Please do not discard the product or its original packaging until your complaint has been reviewed.

5. How to Request a Return or Replacement

To request a return or replacement:

  1. Contact us using the details in the Contact Us section.

  2. Provide your order number and explain the reason for your request.

  3. Share photographs or other relevant evidence if the product is damaged, defective or incorrect.

  4. Wait for our team to review your request and provide return instructions, if required.

  5. If a return is approved, carefully pack the product and follow the instructions provided by our team.

Please do not send any product to the manufacturer or to an address that has not been confirmed by our team.

6. Refund Policy

Refunds may be available for eligible orders, including cases involving damaged, defective or incorrect products, subject to review and applicable law.

Once your refund request has been approved, we will initiate the refund through the original payment method wherever possible.

The time taken for the amount to appear in your account may depend on your bank or payment service provider. We will share any available refund confirmation or transaction reference.

Shipping charges will be handled according to the circumstances of the order and applicable law.

7. Late or Missing Refunds

If you have not received an approved refund, please follow these steps:

  1. Check your bank account or payment method again.

  2. Contact your bank or payment service provider to check whether the refund is pending.

  3. If the refund is still missing, contact us with your order number and refund reference, if available.

We will help you check the status of your refund.

8. Order Cancellation

You may request cancellation of your order before it has been shipped.

Once an order has been shipped or handed over to the courier, cancellation may not be possible. In such cases, please contact our support team for assistance.

If your cancellation request is accepted, any eligible refund will be processed to the original payment method.

We may cancel an order if a product is unavailable, a payment cannot be verified or there is another valid reason. If payment has already been made, any applicable refund will be processed in accordance with the law.

9. Exchanges and Replacements

We may provide a replacement for a product that arrives damaged, defective or incorrect, subject to verification and product availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, as applicable.

Exchanges for reasons such as a change of mind, personal preference or ordering the wrong product are not guaranteed.

10. Return Shipping Charges

If a return is required because the product is damaged, defective, incorrect or otherwise eligible for a remedy under applicable law, we will inform you about the return shipping arrangements.

For any other return that we agree to accept, the applicable return shipping charges will be communicated before the return is arranged.

Please do not ship products back without contacting us first.

11. Gifts and Promotional Orders

If you received a product as a gift or as part of a promotional offer, return and refund eligibility will depend on the terms of that offer and applicable law.

If a product in a promotional bundle is eligible for a return, the refund amount may be adjusted according to the offer terms, where permitted by law.

12. Refund Processing Time

Once a refund is approved, we will initiate it as soon as reasonably possible through the applicable payment method.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer or payment service provider.

If you have questions about a pending refund, please contact our support team with your order details.

13. Contact Us

For questions or assistance regarding returns, refunds, replacements or cancellations, please contact us:

Business Name: Mahakal Nutrition
Website: https://mahakalnutrition.com
Email: amarnain64@gmail.com
Phone: 94673-20087
Business Address:Narwana, Jind, Haryana (126116)

Please include your order number when contacting us so that we can assist you efficiently.

Mahakal Nutrition
Your wellness journey, inspired by Ayurveda.